Return policy

It is important for us that you are satisfied with your order. If the product does not meet your expectations, you have the right to exchange or return it within 14 days of receiving the product.

Please inform us about returning your item in advance by E-mail at info@valgarda.fi

Returned product and its package must be unused and in the same condition, they were when you received them. You can return the product to any Matkahuolto pick-up point/office with no extra shipping fee using return code 9527874 if you live in Finland or to the same pick-up point where you received the parcel if you live outside Finland.

Our shipping address is Valgarda Oy, Upotalo, Askonkatu 13, 15100 LAHTI, FINLAND

If we have sent you a wrong, damaged or defective item, please contact our Customer Service so that we could resolve the issue as soon as possible.

In order to exchange an item, you will need to return the original one to us and then place a new order.

In case you do not pick up your parcel on time, we will charge you according to Matkahuolto’s price list.

You will get the refund between 2 and 14 business days from the day we received the item. Refunds are paid to the same credit card/bank account you used when paying your order.

You may not purchase our products from countries, cities, or municipalities that do not allow the sale, carry, or possession of such items. It is your responsibility to know your local laws and ordinances before placing an order.